BOATS, CREW and RESERVATIONS:
Mike Toups, Fleet Operations Chief. He handles fleet operations, crew members, care and maintenance of boats... and... with Captain Foster, determines inclement weather closings. Mike can also assist whenever you have challenges with online scheduled reservations (password not working, etc.)... or with anytime reservations/waitlists challenges. He would be the person to contact with questions about gas charges, mechanical issues on a boat, or assistance with boat operations. Captain Foster is his back-up
MEMBERSHIPS, BILLING and ACTIVITIES
Sande Olson, CEO/Membership Executive. She handles Waterpoint and Safe Harbor Walden Marina general operations, new memberships, membership changes... transfers in/out, accounting (collections/payments), Club activities and events, and social media/advertising. Feel free to call her anytime between 10 am - 6 pm if Member FAQs does not fully answer your questions. She assists Members with memberships, plan questions/changes, transfers, payments, and FBC Plus. Captain Foster is her back-up
ON BOARDING, TRAINING, BOATS, and MORE
Captain John Foster, Managing Partner. He manages the LLC, and handles Member training, on-boarding, and training. Contact Captain Foster for ALL questions regarding training.
He is primary contact for advanced or additional training requests, or any special Reservation needs (dock preapproval is required to keep a boat overnight). Sande is his backup.